‘Getting to Yes’ Series

PART 4: Framework For Authorization Success

There is no script for talking to families. Having a framework allows for consistency and maximum recall when working with families to: a) build trust and form bonds; b) introduce yourself and express condolences in the most sensitive manner possible despite challenges; c) assess a family’s understanding; d) give detailed clinical information on Braindead and DCD cases; e) utilize crucial learned information; f) sensitively transition into donation in the most effective manner possible.

Acquiring helpful information from hospital staff to help aid you in your family conversation
Introduction techniques: Not all introductions are created equal, how to work through challenges
Is the family ready for the donation conversation? Completing a good family assessment
Making no assumptions on family understanding of clinical information: BD and DCD explanations (keeping it simple)
Forming bonds and building trust utilizing huddle information
Successful transitions using gold standard language

Authorization is a complex process blending compassionate connection, critical skills, and important clinical information and understandings. This workshop offers a highly efficient template designed by Eric Lanphear, a skilled & caring authorization specialist with 17 years experience and understanding of what works and what doesn’t.

Special Offer:

$100.00 discount on the 3rd course when your team signs up for 3 courses.

Your Trainer for This Session:

Eric Lanphear is a seasoned Organ Procurement Specialist with 17 years passion devoted to serving families and their medical support teams providing options and answers in the worst hour of a family’s life. His real world, hands-on success working with hundreds of ethnically diverse families throughout the country has provided a rich and varied vision in all the “right” ways to speak to grieving families. He personally has held the hands of many who are experiencing severe shock or trauma and assisted them to find a hopeful path through otherwise unspeakable tragedy, through organ and tissue donation.

Eric’s distinguished service includes time spent with the Cleveland Clinic, Ohio, where he worked on the Lung and Heart Transplant Team as an Organ Procurement Coordinator. Further experiences span the NJ Sharing Network as the Asst. Director of Donation Resource Center, Buckeye Transplant as an Organ Coordinator, Tennessee Donor Services as a Family Services Coordinator, and Center for Organ Recovery & Education (CORE) as an Organ Procurement Coordinator, Pittsburgh. Eric is currently a Hospital Services Supervisor at Lifebanc of Cleveland, OH.

Mr. Lanphear’s educational background offers a graduate certificate in human donation science from the University of Toledo, a B.S. in biology from Baldwin Wallace College. He also attended and completed medical school at Ross University School of Medicine on Dominica. In addition, he holds dual certifications as a Certified Procurement Transplant Coordinator (CPTC) and Certified Tissue Banking Specialist (CTBS).