‘Getting to Yes’ Series

PART 6: How to Navigate a NO and Complete Critical Paperwork when a family is in Shock/Trauma

Keeping the conversation moving in a positive and sensitive direction ensures: a) families are fully informed; b) real reasons for the NO are uncovered.

Strategically completing necessary documentation will allow for: a) maximum placement /allocation of gifts; b) ways to further dispel myths and misconceptions; c) ability to gain even further insight on patient.

Field tested and approved methods for handling objection scenarios
Scenario based practice
Analysis and practice of Authorization and Notification/Disclosure Forms
Donor Risk Assessment Interview (DRAI) training of challenging questions and working through the ‘I Don’t Know’

Authorization is a complex process blending compassionate connection, critical skills, and important clinical information and understandings. This workshop offers a highly efficient template designed by Eric Lanphear, a skilled & caring authorization specialist with 17 years experience and understanding of what works and what doesn’t.

Special Offer:

$100.00 discount on the 3rd course when your team signs up for 3 courses.

Your Trainer for This Session:

Eric Lanphear is a seasoned Organ Procurement Specialist with 17 years passion devoted to serving families and their medical support teams providing options and answers in the worst hour of a family’s life. His real world, hands-on success working with hundreds of ethnically diverse families throughout the country has provided a rich and varied vision in all the “right” ways to speak to grieving families. He personally has held the hands of many who are experiencing severe shock or trauma and assisted them to find a hopeful path through otherwise unspeakable tragedy, through organ and tissue donation.

Eric’s distinguished service includes time spent with the Cleveland Clinic, Ohio, where he worked on the Lung and Heart Transplant Team as an Organ Procurement Coordinator. Further experiences span the NJ Sharing Network as the Asst. Director of Donation Resource Center, Buckeye Transplant as an Organ Coordinator, Tennessee Donor Services as a Family Services Coordinator, and Center for Organ Recovery & Education (CORE) as an Organ Procurement Coordinator, Pittsburgh. Eric is currently a Hospital Services Supervisor at Lifebanc of Cleveland, OH.

Mr. Lanphear’s educational background offers a graduate certificate in human donation science from the University of Toledo, a B.S. in biology from Baldwin Wallace College. He also attended and completed medical school at Ross University School of Medicine on Dominica. In addition, he holds dual certifications as a Certified Procurement Transplant Coordinator (CPTC) and Certified Tissue Banking Specialist (CTBS).